By Donna Ambler on 26 November 2012
I interviewed a truly inspirational couple last week and, while I know that sounds like a cliche from any writer, they really made me stop and think. This couple made a significant tree change recently and are renovating a country pub. She is 48 and he is 50 and they have spent nearly all their adult lives in the company of that dastardly companion that is cancer. Her first experience with cancer was at the age of 21 when their second child was only a few months old.
After many operations and, some time later an all clear, the disease reared its ugly head again 11 years later. That time they were told there was nothing more that could be done and they should go home and get her affairs in order. But they didn't accept that and fought on.
By Donna Ambler on 6 November 2012
So I've put pen to paper (well, actually that should read I put fingers to the keyboard and then hit "send") and voiced my complaint. That felt better. The title of my email wasn't complaint though, it was "feedback" and I hope that's how it's seen. I was unhappy with the value I received for my ticket to race day on Saturday, so I have gone on record to let the relevant manager know. I hope he takes my comments on board constructively, which is how they were intended. After all, we often assume people are satisfied with our services until we take the time to tell them otherwise.